Need a Hand? You’ve Come to the Right Place.
At Ottoman Bed Store, we believe great service should feel as good as a great night’s sleep — simple, supportive, and no hassle.
Whether you’ve got a question about bed sizes, need help placing an order, or want to talk delivery dates, our Shropshire-based team is here for you. We're a friendly bunch with decades of experience behind us — not a faceless call centre in sight.
We know our products inside out. So when you reach out, you're speaking to real people who know beds, storage options, fabrics, frames, and what's going to fit best in your room.
We’re quick to respond, straight to the point, and always happy to help.
📦 Order Queries & Aftercare:
Need to change something on your order? Have a question about delivery? We’ll sort it.
🛏 Bed Advice & Sales Support:
Not sure what size to choose? Wondering if a certain style works in your space? Our sales team can guide you through it.
FAQs First?
You might find what you need even faster on our FAQ page — from delivery times and storage options to returns and mattress care.
📞 Customer Services Opening Hours:
Telephone: 0345 512 0024
Opening Hours: Monday to Friday, 9am – 5pm
(Closed on weekends and bank holidays)
📧 Email:
Customer Services: info@ottomanbedstore.co.uk
We aim to reply to most messages the same day (Monday to Friday). Weekend messages are answered first thing Monday.
Where We’re Based
Our sales and support team works from right here in Shropshire.
When you get in touch, you’re talking to someone who genuinely wants to help
🏢 Company Details:
Company Name: Online Sales Group Ltd T/A OttomanBedStore.co.uk
Head Office Address:
Jupiter House
Shrewsbury Business Park
Shrewsbury
SY2 6LG
Company Reg: 16288494
VAT No: 487940241
*Please note: We are an online-only retailer. We do not operate a physical showroom.
✉️ Send Us a Message:
Alternatively, you can contact us by completing the following form. Please include a brief description of your requirements and a member of our team will be in touch.