GENERAL
In this Cookies Statement and Privacy Policy Statement, "We", "Us" and "Our" mean The Ottoman Bed Store, E-Innovation Centre, Priorslee, Telford, Shropshire, United Kingdom, TF2 9FT. When we refer to Our website we are referring to any website in the domain ottomanbedstore and the website www.ottomanbedstore.co.uk.
COOKIES
What are cookies? Cookies are one of the building blocks of most websites for enhancing the user experience of the website visitor. These small text files on users’ computers allow websites to store information.
Cookies can allow websites to remember that a user is logged in, what they have added to their shopping basket and the current ‘state’ of a webpage. They are also used to produce targeted advertising based on users’ behaviour and assist statistics packages such as Google Analytics.
OUR USE OF COOKIES
We may use cookies to deliver a better and more personalised interaction/user experience. They enable Us to recognise you when you return to Our website by storing information about your preferences.
We use them to remember that you are logged in after you enter your username and password and then navigate to a different page. They also enable Us to generate statistics about the number of visitors We have and how they use Our websites and the internet – this allows Us to constantly improve Our website and services.
For more information about how We use cookies please see the Definition of Cookies and their function section below.
MANAGING COOKIES
You can set your browser to reject Our cookies if you wish, but this might restrict your use of Our and other websites. For instructions on deleting or controlling cookies please consult your browser help section or see http://www.allaboutcookies.org.
DEFINITION OF COOKIES AND THEIR FUNCTION
Session cookies
These are temporary cookie files, which are erased when you close your browser. They are used to store your browsing information while you are using Our websites and will be active until you leave the website and close your browser.
Persistent cookies
Persistent cookies help Us remember your information and settings for any future visits. This results in faster and more convenient access. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, for the next time you visit the website.
CMS specific - session cookies These cookies are placed by Our CMS to remember whether your browser has JavaScript enabled.
CMS specific - persistent cookies These cookies are placed by Our CMS to remember your display preferences.
Google Analytics (3rd party) cookies These cookies collect information about how visitors use Our websites. We use the information to compile reports and to help improve the website. The cookies collect information in an anonymous form.
An overview of privacy at Google can be found here http://www.google.com/analytics/learn/privacy.html
Google Ads Google Ad Manager uses a cookie to manage the frequency you see each advert.
JavaScript code that sets cookies JavaScript can also be used to set cookies based on user actions or visits.
Third party cookies Pages with embedded content (e.g. YouTube, Twitter) may present cookies from those platforms. We do not control their dissemination. Check the third-party website for more information.
COOKIES IN USE
(Various Shopify and Google cookies listed in original policy.)
PRIVACY POLICY
The Ottoman Bed Store Privacy Policy We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.
This Privacy Policy helps you understand how We collect, use and protect your information when you visit or use Our website and services. If you provide personal information via an order, contact form, or registration, it will be used only for the purpose intended.
PERSONAL INFORMATION COLLECTION
We collect personal data with your knowledge and consent. This may include:
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Product & Services Sales
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General Enquiries
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Mailing List Sign-Ups
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Job Applications
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Surveys or Questionnaires
Collected data may include your name, address, DOB, telephone, email and relevant lifestyle or preference information.
NON-PERSONAL INFORMATION COLLECTION
We may collect browser and IP data to improve our services. Cookies help us personalise and improve your experience.
HOW WILL WE USE YOUR INFORMATION? We use personal data to:
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Process orders
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Manage your account
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Provide services
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Respond to complaints or queries
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Conduct research and improve services
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Fulfil legal obligations
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Prevent fraud or misuse of services
We may also undertake market and product analysis based on your use of Our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email and the internet (subject to any preferences expressed by you).
If you have consented to receive details of products and services, events and training or have signed up to Our newsletter, you can contact Us at any time to have your details removed from lists used by Us for any or all of those purposes.
To update your marketing preferences please email info@thebedsupermarket.co.uk using the email address you registered with and, if applicable, quote your account number in the body of the email and tell Us what you want Us to do - i.e. 'I wish to opt out of receiving your newsletter’.
DISCLOSURE OF YOUR PERSONAL DATA
We will not sell or pass your personal information to third parties, unless you have given Us permission or unless it is strictly necessary to deliver products or services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.
We may be obliged to disclose personal data to a third party if We have a legal or regulatory obligation to do so, for example to comply with a court order, or meet obligations in accordance with applicable law.
SOCIAL MEDIA, BLOGS, REVIEWS
Any social media posts or comments you send to Us (on Our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not Us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about Us, Our products and services on any of Our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Comments or posts you make on social platforms may be public. Always review the privacy policies of those platforms.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your data only as long as necessary. Usually, this is for the duration of your customer relationship plus a short period afterwards. Data is deleted when no longer required.
REQUESTING REMOVAL OF YOUR INFORMATION
To request removal of your data, email info@ottomanbedstore.co.uk or write to the Data Protection Officer at The Ottoman Bed Store, E-Innovation Centre, Priorslee, Telford, Shropshire, TF2 9FT. Include your name, address, and account number (if relevant).
ACCESS TO YOUR INFORMATION
To access your data, email info@ottomanbedstore.co.uk or write to the Data Protection Officer at the same address. Include identifying information and what data you wish to access.
INFORMATION SECURITY
All data is securely stored by our hosting provider (SIRUSS Ltd) using accredited data centres. We use HTTPS and TLS encryption for data transmission. No payment details are stored. While we use strong security practices, email and web traffic is not always secure. We cannot be held responsible for breaches beyond our control.
PRIVACY POLICY SUPPORT
We may update this Privacy Policy. Check back regularly for updates. For questions, contact info@ottomanbedstore.co.uk or the Data Protection Officer at our address above. For further guidance, visit https://ico.org.uk/.
